Home >> FAQ
- I'm local, may I come to drop off and pick up my order?(10.26.2009)
- Answer: Yes, please make sure you contact us and make an appointment before you come, the driving direction can be found from our website. ... [Click for Detail]
- I want my order to be fulfilled as same day service. Is this possible?(11.2.2009)
- Answer: Yes, you'll be charged a non-refundable rush service charge, this charge does not apply to the final cost of the completed recovery. ... [Click for Detail]
- How about the return postage?(11.2.2009)
- We provide FREE shipping/handling service for finished orders, UPS Ground or USPS Priority Mail is the default mailing method. ... [Click for Detail]
- How should I make the payment to you?(11.2.2009)
- Answer: We accept Credit Card payment via Google's secured Checkout service, after the total cost is determined we'll send you an official invoice as well the checkout link to you. Personal / bisuness check (M ... [Click for Detail]
- What is your success rate?(11.2.2009)
- Answer: Nobody should boast a 100% success rate. Recovering data from storage device is a very complicated process, inherent physical and logical limitations determine what can actually be recovered or permanently ... [Click for Detail]
- How do I know the total cost of my order?(11.2.2009)
- Answe: After determining what steps will be necessary to complete your recovery, we will contact you with a cost quotation. No work will be done without your approval. As soon as you approve the recovery, our engine ... [Click for Detail]
- Why should I trust the quality of your service when there are so many service providers as yours?(11.2.2009)
- Answer: At Canaan our technicians and engineers are a highly skilled team of trained and experienced, we use the best Art-of-The Sate equipments to fulfill your data backup/recovery project. We provide FREE diagnos ... [Click for Detail]
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